The recruitment industry is fast paced. Every day is busy. Waves of jobs arrive, interviews are conducted, positions are filled and then the cycle starts again.

Some jobseekers feel lost in the shuffle. Some complain that recruiters never return their phone calls. Some say they feel neglected.

Sound familiar?

Not all recruitment agencies operate the same way or at the same level. This means it’s wise to choose the agency you feel most comfortable with … one you’re confident will do the right thing by you as you look for work, whether it’s your first job, a new job, a career change or a promotion.

Top pet peeves and how we handle them

Here are some top of the concerns jobseekers have about the recruitment industry based on their experience, and how we handle them.

Recruiters never return phone calls

Our recruitment experts have key performance indicators for returning phone calls. We return every call as quickly as possible and always within the same day.

Recruiters only focus on jobs they can place quickly

The recruitment industry has traditionally built around a commission-based model, so the more jobs filled, the more money made. This can make jobseekers feel like chattel. Our model isn’t commission based. We put people first and are free to provide the same level of service to all jobseekers.

Recruiters only want to work with jobseekers who have amazing resumes

We get that not all jobseekers have a fabulous resume, so we help them put their best foot forward by helping them create a professional, strong resume. We provide a free copy of Resume Success Secrets, written by our Managing Director, Kate Prior, to all jobseekers who register with us. And we adhere to our company values which state we’ll help all levels and types of jobseekers, no matter what the challenges.

Recruiters never take time to understand what you do

Our recruiters are trained (and motivated) to get to know your story. We believe this is the only way we can help you find your dream job. We have full-time Talent Managers trained in recruitment and talent acquisition. We also have a dedicated Business Support division and a dedicated ICT division which specialise in filling roles in these distinct areas.

Recruiters never give feedback

Jobseekers who have taken valuable time to apply for a position tell us they don’t always get feedback from their recruiter. face2face is 100 percent committed to providing regular feedback from employers if we receive it and, if so, within one hour of receiving that feedback.

Recruiters love you and leave you

Jobseekers have told us that once they start their new role, their recruiter disappears, and they never hear from them again.

Our services continue after you start work. Our aim is to make sure you’re settled and satisfied. To do this we maintain ongoing contact for up to four months for permanent placements and every six weeks throughout contracts.

Don’t take our word for it

Jobseekers are on record saying we have soul, listen carefully, look after them and have their best interests at heart. They also say we’re upfront and honest.

Here are some direct quotes from a few jobseekers about our service:

‘Our meeting the other day and your work with me has actually boosted my spirits greatly and got me feeling a lot more positive about the future.’

‘Thanks for finding me the position I was looking for. You have an excellent knowledge and approach to recruitment and guided me through the whole process with a lot of care, so I was able to follow through with confidence.’

 ‘I would like to thank you for restoring my faith in HR agencies, something I had lost a little of from poor experiences with other agencies.’

 ‘What a great experience! Arguably the best employment agency in Canberra. They really do care. From the receptionists to the consultants and more, you will be treated with respect and receive great advice on searching for employment and on what employers require.’