Meet the face2face Team
Kate Prior » Managing Director
Kate began to work in recruitment industry more than 30 years ago and quickly rose to become a senior consultant, working for large international firms. Highly motivated and a lateral thinker, Kate could see the recruitment industry slowly but surely becoming de-humanised and impersonal. The change drove Kate to open her own recruitment business in 2005. Even the name of the business—face2face—reflects Kate’s overriding business philosophy.
face2face grew quickly. We now have more than 200 employers on our books and more than 48,000 candidates on our database.
Throughout her career, Kate has personally placed more than 3,500 candidates in the right job. She has worked for hundreds of Australian Government/public sector, private sector and not-for-profit organisations. Kate has built a long list of loyal, satisfied employers, many of whom have provided face2face with repeat business. And she has a long list of happy candidates.
Kate’s knowledge of ICT recruitment is extensive. She has 30 years’ of ICT experience, including as a Director of an ICT professional services company and in ICT recruitment. Kate has personally placed 2,000 positions in the sector. If anyone understands the ICT market, it’s Kate.
face2face has gone from strength-to-strength with Kate’s drive, innovation, skills and knowledge. The agency won the prestigious National Recruitment Services Awards at the 2019 Australian Small Business Champion Awards (we won this award in 2010 also). for Recruitment Services. face2face also placed finalist at the 2019 Telstra Small Business Awards, Medium and Making Wave Category, ACT.
So what does Kate love most about recruitment? Identifying a candidate’s attributes, regardless of what they’ve included in their resume, and placing them in a rewarding position.
“Too many employers get caught up with written qualifications,” says Kate. “They unknowingly miss out on candidates who have the potential to add amazing value to the workplace. We work hard to uncover that potential and communicate it to employers so these opportunities aren’t missed.”
Charlene Gardiner » Finance Manager
Charlene Gardiner, our Finance Manager, has a strong background in finance, professional services and recruitment. She initially joined the team to provide support to our ICT recruitment specialists and has since built a wealth of knowledge about our business and the industry, including in the finance arena.
Passionate about numbers and figures, Charlene is armed with excellent attention to detail and time management skills. She ensures our finance process runs smoothly and efficiently. Charlene is also dedicated to getting everything done right the first time, and always on time.
Nicknamed ‘The Oracle’, what does Charlene love most about her position at face2face?
‘Streamlining processes, developing tools and going all out to make it happen,’ says Charlene. ‘Whatever it takes to make life better for employers and job seekers.’
Alister Pardew » Manager, ICT
As ICT Manager, Alister heads up the ICT team at face2face Recruitment. A service and sales professional, Alister has more than 20 years’ experience in managing teams, accounts and businesses in the recruitment, travel and hospitality industries.
Alister has a passion for understanding clients’ needs and delivering quality in recruitment solutions.
What drives Alister’s passion at f2f?
“Getting to know people is what we do, what moves them, how they got to where they are now and what’s next in their journey,” says Alister. “This is how we can put them forward for the right roles with the right clients, to get the best fit.”
Dylan Macleod » Senior Account Manager, ICT
Before joining f2f, Dylan was a General Manager of an ICT training organization, and the external face of the company, for 11 years, developing strong relationship building and people engagement skills. In this role, Dylan was highly successful in creating and providing solution-based results for Australian Government and state and territory government departments, as well as for large private sector corporations and small business clients.
Dylan brings to the recruitment world a passion for people engagement, relationships and providing personable and excellent service—all important attributes when finding employers talented staff and finding valuable roles for candidates.
‘Being able to recognise the differences of each and everyone one of us is highly important to me,’ says Dylan. ‘So too is understanding diversity, which helps build rapport, better communication and trust.’
Megan Walton » Recruitment Consultant, ICT
With a strong background in recruitment, built over many years, Megan is a meticulous operator, reacting quickly to the need to fill positions. She began her recruitment career on reception and quickly progressed to support other major recruitment clients. This included the psychology team in a multinational manufacturing firm, running this client’s major graduate intake programs.
Before joining f2f, Megan gained nine years’ experience in the accounting and finance, investment banking and property sectors in recruitment and executive search firms in Sydney.
What keeps Megan in the fast-paced and ever-changing world of recruitment?
‘I love the variety, connecting with people, and going above and beyond to help candidates land their perfect role,’ says Megan.
Shannon Bunfield» Recruitment Consultant, ICT
A strong people person, Shannon is passionate about providing excellent recruitment and excellent customer service. Putting customers first has always been a priority during her career, especially in her public service roles, which included VIP support at Prime Minister and Cabinet.
While at Prime Minister and Cabinet, Shannon dealt regularly with ministers and their staff. She also provided support for a Prime Minister who said Shannon’s ‘customer service was awesome’.
With recruitment, Shannon works diligently to help candidates in every possible way.
What drives her passion?
‘There’s nothing better than finding the right role for the right person,’ Shannon says.
Radhika Shah» Recruitment Consultant, ICT
Radhika joins the face2face team with more than five years’ recruitment experience in ICT and extensive business development experience. Her role as Recruitment Consultant on the face2face ICT Team is backed by her double Master’s degree in Human Resource Management and Business Accounting. Throughout her recruitment career, Radhika has placed many jobseekers into a broad range of ICT, sales and customer service roles.
A highly enthusiastic consultant, Radhika is professional through and through. She is expert at highlighting a jobseeker’s technical and soft skills, thinking laterally about placement possibilities and providing recruiting support.
What inspires Radhika to work in recruitment?
‘A great recruiter builds relationships and aligns candidates with positions that match their goals and what an employer needs,’ says Radhika.
Loretta Pabian » Senior Account Manager, Business Support
Loretta has worked in the recruitment industry since 2008, including with public and private sector clients, across a wide range of industries and with the most senior roles. She is a Senior Account Manager, Business Support at face2face and is well known and respected for being results oriented, solution focused, client-centric and highly approachable.
Loretta holds a Masters in Marketing Communication and Bachelor in Advertising and Marketing. Before joining the recruitment industry, she worked as a professional marketing manager. Loretta was also a leasing executive in the commercial retail, media and advertising space.
Loretta is a relationship builder who works hard to understand each client’s business requirements and then help them achieve their goals. She has spent most of her career specialising in business support recruitment but is also talented in many other areas of recruitment.
A strategic thinker and creative recruiter, Loretta specialises in developing strong and effective relationships with clients and working closely with them to deliver the best outcomes for their business needs.
What is Loretta’s main motivation with recruitment? Sourcing the right person for the right job at the right time.
“I’m passionate about helping employers find quality staff and candidates find quality employment,” says Loretta. “I can’t think of anything more rewarding.”
Lauren Ferrett » Senior Account Manager, Business Support
Lauren comes to face2face Recruitment with a strong administration background in hotels. She discovered her passion for recruitment when studying hotel management and applies relevant skills to her role as Account Manager, Business Support.
Lauren gets a buzz out of working with face2face. She fits in well with a team that shares the same passion and drive to work towards a common goal; a team where everyone is always happy to help and provide support.
Lauren puts everything into her work to ensure the best outcome for all candidates, maintaining a high-quality service right from the first point of contact.
What is important to Lauren about the world of recruitment? The importance of having meaningful work and how much it can impact and improve all aspect of a person’s life.
“I thrive on helping people get their dream job,” says Lauren. “It’s the most rewarding thing ever.”
Jade Hansen » Senior Account Manager, Business Support
Jade Hansen, backed by an MBA in Business and Marketing, has strong business acumen. Throughout her 20+ years’ experience in a wide range of industries, Jade has developed exceptional client relations skills.
As a highly experienced marketing, branding and communications professional, Jade understands the importance of implementing projects while paying strict attention to detail. As an Account Manager, Business Support, at face2face Recruitment, Jade relies on the skill set she’s developed throughout her career in customer-focused industries such as healthcare, e-commerce, retail and hospitality.
What attracted Jade to switch career paths to recruitment?
‘The excitement of working with two sets of clients—candidates and employers—and the immense satisfaction of matching skills to needs,’ says Jade.
Bec Beecham » Account Manager, Business Support
Getting to know candidates and clients on a personal level energises Bec, a Recruitment Consultant on the Business Support team at face2face Recruitment. Canberra born and bred, Bec is passionate about recruitment. At face2face, she draws on her extensive service background—having worked in a bank for more than three years and in retail for more than eight—to provide exceptional customer service.
So what does Bec love most about recruitment?
“Giving my all in helping candidates find that perfect job and assisting clients with their objectives, no matter how big or small,” says Bec.
Marietta Rudolf » Account Manager, Business Support
Marietta brings to face2face Recruitment more than 15 years’ experience in relationship management, customer service, marketing, media liaison, public relations and event management. She’s passionate about her work, prides herself on excellence in customer service and is experienced in working effectively with people of all levels and in all industries. Marietta applies these strong these skills to her role as Account Manager, Business Support. Having lived in Canberra most of her life, Marietta has strong connections, including with business owners, captains of industry, senior public servants as well as state/territory and federal politicians, including Prime Ministers.
What brings Marietta to her new career chapter in recruitment?
“I wanted a role in which I could apply all my skills and energy,” says Marietta. “Recruitment is a perfect match. We’re dealing with people’s lives, helping them to progress, grow and reach their goals. That includes organisations wanting candidates that match their culture and candidates looking for a fabulous job.”
Katie Stubbs » Recruitment Support, Business Support
Katie was raised in Wagga Wagga and moved to Canberra to pursue a career, first studying a degree in Human Resources at the University of Canberra. She joined face2face Recruitment in Recruitment Support, Business Support, backed by her HR studies, her Certificate III in Business, which she completed at TAFE NSW in 2017, as well as her three years’ experience working in administration in a medium-sized accounting firm. At f2f, Katie has kicked into gear all her recruitment support strengths.
How did Katie land at f2f?
“I chose recruitment driven by a desire to help people achieve their goals through securing positions that are right for them,” says Katie. “Since studying HR I’ve always wanted to work for a reputable recruitment agency and here I am.”
Tabatha Gallaway» Recruitment Support, Business Support
Throughout her career, Tabatha has worked in both public and private sectors, in the areas of recruitment, customer service and marketing. She has also held office management roles where her organisational skills have been put to good use. At face2face, Tabatha is a meticulous, well-organised and efficient operator.
What inspired Tabatha to join award-winning face2face Recruitment?
“I love working in a busy environment and in a culture that is so caring and focused on achieving the best results every, single time,” says Tabatha.
Haidee Collantes» Recruitment Support, Business Support
Haidee brings to her role as Recruitment Support on the Business Support team a strong work ethic and positive attitude. At face2face Recruitment, Haidee applies the wealth of knowledge developed while completing her Bachelor of Science, majoring in Psychology, and the expertise gained over 10 years as a Human Resources Talent Fulfilment Specialist in an information technology and consulting firm.
Haidee has also completed a certificate in Talent Supply Chain through the HR Academy.
So what excites Haidee about working at award-winning face2face Recruitment?
“Working with the rest of the team to care for both jobseekers and employers, ensuring the best fit for each role,” says Haidee.
Ashlee Marques» Recruitment Support, Business Support
Ashlee handles a wide range of Recruitment Support responsibilities as a member of the face2face Recruitment Business Support team. Before joining face2face, she gained experience in the industry, working for a large recruitment agency. Throughout her career Ashlee has also built extensive skills in customer service and in the office assistance environment.
Ashlee, who was born and raised in Canberra, is now studying for her Bachelor of Communications.
What makes Ashlee so passionate about helping people through face2face Recruitment?
“Being rewarded by conducting candidate searches, building relationships and supporting Account Managers in every way I can to get the job done,” says Ashlee.
Chantelle Flaherty » Finance Officer
Backed by her experience in human resources, recruitment, customer service, finance and payroll, Chantelle is a valuable asset to the face2face Recruitment team. She is our Finance Officer.
Chantelle joined face2face after spending 11 years gaining extensive experience in hospitality, including completing an Advanced Diploma in Hospitality Management. For Chantelle, recruitment was a natural progression.
With face2face, Chantelle applies her strengths in administration support and customer service to the business support team and to candidates.
What’s super important to Chantelle? She loves helping people and believes it’s important to pursue what you love and love what you do.
“We all need to continue to grow, learn and develop our skills,” says Chantelle. “That’s why it’s so rewarding working in recruitment. We help candidates find the right job so they can grow, learn and develop.”
Adele Bucknall » Recruitment Administration
One of Adele’s main responsibilities is to support face2face’s Office Manager and help all other team members achieve their goals. With a background in human services, Adele is adept at building rapport and trust with candidates, employers and her colleagues.
Before joining face2face, Adele worked as an Executive Assistant to Australia’s first space launch company and in her own real estate business as a licensed agent. She has lived abroad and been exposed to many cultural communities and ideologies. Adele brings this life experience to her work at face2face.
Adele is motivated by creating long-term change for people wishing more in life. face2face’s culture and cutting-edge employment systems is a fantastic environment for Adele’s skills and talents.
Kristy Barber» Recruitment Administration
Kristy gets a buzz out of the fast-paced recruitment environment, where no two days are the same. As Recruitment Administration at face2face Recruitment, Kristy is driven by how meaningful employment changes lives and empowers individuals. A true people-person, Kristy finds engaging with people rewarding and energising.
Before entering the recruitment industry, she worked in roles enabling her to develop her analytical thinking skills. Through her volunteer role as State Coordinator for ActionAid Australia, Kristy has refined her organisational skills, which support her administration work at face2face.
What motivates Kristy at face2face?
‘My career experience makes me culturally sensitive and empathetic which allows me to connect with candidates and make them feel comfortable,’ says Kristy.
Shakira Reinpacher » Senior Recruitment Consultant/Trainer
Shakira has more than 10 years’ experience in the recruitment industry as a consultant, serving a wide range of Australian Government departments and private sector organisations. She has worked with bulk recruitment rounds, temporary assignments, non-ongoing placements and with graduate programs. Shakira has placed candidates in many areas, including policy, governance, administrative, executive assistant, help desk/service desk, call centre, communications, finance, research, library and records management.
Does Shakira love a challenge? You bet. She excels at matching people to positions.
‘This is so much more than just matching a resume against a job description,’ says Shakira. ‘For a placement to last, it’s essential to also ensure a cultural fit, personality fit and core values fit. I talk to candidates to discover their story. We all have a story and at face2face we take the time to find out what that is. Once we’ve uncovered the unique qualities and experience the candidate has to offer, it’s easier to find the right fit. This benefits both employer and candidate.’
Alina Irfan » Senior Recruitment Consultant/Trainer
Alina has a degree in Political Science and Sociology but always knew her dream job would be in recruitment. She has a passion for the industry that is second-to-none. Alina works as a Senior Recruitment Consultant/Trainer in Business Support. She works with both government/public and private sector positions.
What gives Alina a real buzz? Helping people find the job that’s best for them.
“My ultimate goal is to find candidates a job they enjoy going to every day,” says Alina. “And this means meeting new people, getting to know their personalities and interests, and then matching them to a position that motivates them. It’s what I love about recruitment.”