Meet the face2face Team

Kate Prior » Managing Director

Kate began to work in recruitment industry more than 30 years ago and quickly rose to become a senior consultant, working for large international firms. Highly motivated and a lateral thinker, Kate could see the recruitment industry slowly but surely becoming de-humanised and impersonal. The change drove Kate to open her own recruitment business in 2005. Even the name of the business—face2face—reflects Kate’s overriding business philosophy.

face2face grew quickly. We now have more than 200 employers on our books and more than 48,000 candidates on our database.

Throughout her career, Kate has personally placed more than 3,500 candidates in the right job. She has worked for hundreds of Australian Government/public sector, private sector and not-for-profit organisations. Kate has built a long list of loyal, satisfied employers, many of whom have provided face2face with repeat business. And she has a long list of happy candidates.

Kate’s knowledge of ICT recruitment is extensive. She has 30 years’ of ICT experience, including as a Director of an ICT professional services company and in ICT recruitment. Kate has personally placed 2,000 positions in the sector. If anyone understands the ICT market, it’s Kate.

face2face has gone from strength-to-strength with Kate’s drive, innovation, skills and knowledge. The agency won the prestigious National Recruitment Services Awards at the 2019 Australian Small Business Champion Awards (we won this award in 2010 also). for Recruitment Services. face2face also placed finalist at the 2019 Telstra Small Business Awards, Medium and Making Wave Category, ACT.

So what does Kate love most about recruitment? Identifying a candidate’s attributes, regardless of what they’ve included in their resume, and placing them in a rewarding position.

“Too many employers get caught up with written qualifications,” says Kate. “They unknowingly miss out on candidates who have the potential to add amazing value to the workplace. We work hard to uncover that potential and communicate it to employers so these opportunities aren’t missed.”

Charlene Gardiner » Finance Manager

Charlene Gardiner, our Finance Manager, has a strong background in finance, professional services and recruitment. She initially joined the team to provide support to our ICT recruitment specialists and has since built a wealth of knowledge about our business and the industry, including in the finance arena.

Passionate about numbers and figures, Charlene is armed with excellent attention to detail and time management skills. She ensures our finance process runs smoothly and efficiently. Charlene is also dedicated to getting everything done right the first time, and always  on time.

Nicknamed ‘The Oracle’, what does Charlene love most about her position at face2face?

‘Streamlining processes, developing tools and going all out to make it happen,’ says Charlene. ‘Whatever it takes to make life better for employers and job seekers.’

Mitch Porteous » Account Manager, ICT

Mitch PorteousMitch brings to face2face a strong background in customer service, including from the fast-paced hospitality and event operations sectors.

In his previous roles, Mitch built knowledge around the importance of finding and securing the perfect candidates who can support achieving organisational goals. He personally handled recruitment for a wide range of professionals, able to recognise talent in others and match skills to positions.

Currently completing his Diploma of Project Management at Canberra Institute of Technology, Mitch uses his new knowledge and skills to support face2face clients, working in a dynamic environment.

What drives Mitch professionally?

“Working in a disciplined team that has one common goal, and that’s to get results for employers and jobseekers,” says Mitch.

Megan Walton » Recruitment Consultant, ICT

Megan works diligently in Recruitment Support for face2face’s busy ICT team, applying a goal-oriented professional approach.

With a strong background in recruitment, built over many years, Megan is a meticulous operator, reacting quickly to the need to fill positions. She began her recruitment career on reception and quickly progressed to support other major recruitment clients. This included the psychology team in a multinational manufacturing firm, running this client’s major graduate intake programs.

Before joining f2f, Megan gained nine years’ experience in the accounting and finance, investment banking and property sectors in recruitment and executive search firms in Sydney.

What keeps Megan in the fast-paced and ever-changing world of recruitment?

‘I love the variety, connecting with people, and going above and beyond to help candidates land their perfect role,’ says Megan.

Radhika Shah» Recruitment Consultant, ICT

Radhika joins the face2face team with more than five years’ recruitment experience in ICT and extensive business development experience. Her role as Recruitment Consultant on the face2face ICT Team is backed by her double Master’s degree in Human Resource Management and Business Accounting. Throughout her recruitment career, Radhika has placed many jobseekers into a broad range of ICT, sales and customer service roles.

A highly enthusiastic consultant, Radhika is professional through and through. She is expert at highlighting a jobseeker’s technical and soft skills, thinking laterally about placement possibilities and providing recruiting support.

What inspires Radhika to work in recruitment?

‘A great recruiter builds relationships and aligns candidates with positions that match their goals and what an employer needs,’ says Radhika.

Loretta Pabian » Senior Account Manager, Business Support

Loretta has worked in the recruitment industry since 2008, including with  public and private sector clients, across a wide range of industries and with the most senior roles. She is a Senior Account Manager, Business Support at face2face and is well known and respected for being results oriented, solution focused, client-centric and highly approachable.

Loretta holds a Masters in Marketing Communication and Bachelor in Advertising and Marketing. Before joining the recruitment industry, she worked as a professional marketing manager. Loretta was also a leasing executive in the commercial retail, media and advertising space.

Loretta is a relationship builder who works hard to understand each client’s business requirements and then help them achieve  their goals. She has spent most of her career specialising in business support recruitment but is also talented in many other areas of recruitment.

A strategic thinker and creative recruiter, Loretta specialises in developing strong and effective relationships with clients and working closely with them to deliver the best outcomes for their business needs.

What is Loretta’s main motivation with recruitment? Sourcing the right person for the right job at the right time.

“I’m passionate about helping employers find quality staff and candidates find quality employment,” says Loretta. “I can’t think of anything more rewarding.”

Lauren Hicks » Senior Account Manager, Business Support

Lauren HicksLauren comes to face2face Recruitment with a strong administration background in hotels. She discovered her passion for recruitment when studying hotel management and applies relevant skills to her role as Account Manager, Business Support.

Lauren gets a buzz out of working with face2face. She fits in well with a team that shares the same passion and drive to work towards a common goal; a team where everyone is always happy to help and provide support.

Lauren puts everything into her work to ensure the best outcome for all candidates, maintaining a high-quality service right from the first point of contact.

What is important to Lauren about the world of recruitment? The importance of having meaningful work and how much it can impact and improve all aspect of a person’s life.

“I thrive on helping people get their dream job,” says Lauren. “It’s the most rewarding thing ever.”

Jade Hansen » Senior Account Manager, Business Support

Jade Hansen, backed by an MBA in Business and Marketing, has strong business acumen. Throughout her 20+ years’ experience in a wide range of industries, Jade has developed exceptional client relations skills.

As a highly experienced marketing, branding and communications professional, Jade understands the importance of implementing projects while paying strict attention to detail. As an Account Manager, Business Support, at face2face Recruitment, Jade relies on the skill set she’s developed throughout her career in customer-focused industries such as healthcare, e-commerce, retail and hospitality.

What attracted Jade to switch career paths to recruitment?

‘The excitement of working with two sets of clients—candidates and employers—and the immense satisfaction of matching skills to needs,’ says Jade.

Jason Pugh » Senior Account Manager, Business Support

Jason Pugh

With more than 12 years of experience in recruitment, Jason continually succeeds in sourcing, engaging with and successfully placing senior candidates into organisations where they are well positioned to experience exponential career growth.

At face2face, Jason is a trusted business partner for hiring managers across many industries, working diligently and passionately to fill positions with quality talent who have the right skills, education and cultural fit. Jason achieves this by first gaining a deep understanding of employer requirements. He then targets his search for the best candidate.

What drives Jason at face2face?

“I’m a true believer my role in recruitment is to be a solution provider for clients, and working hard to attract the best candidates for business needs,” says Jason.

Bec Beecham » Account Manager, Business Support

Getting to know candidates and clients on a personal level energises Bec, a Recruitment Consultant on the Business Support team at face2face Recruitment. Canberra born and bred, Bec is passionate about recruitment. At face2face, she draws on her extensive service background—having worked in a bank for more than three years and in retail for more than eight—to provide exceptional customer service.

So what does Bec love most about recruitment?

“Giving my all in helping candidates find that perfect job and assisting clients with their objectives, no matter how big or small,” says Bec.

Marietta Rudolf » Talent Manager, Business Support

Marietta brings to face2face Recruitment more than 15 years’ experience in relationship management, customer service, marketing, media liaison, public relations and event management. She’s passionate about her work, prides herself on excellence in customer service and is experienced in working effectively with people of all levels and in all industries. Marietta applies these strong these skills to her role as Account Manager, Business Support. Having lived in Canberra most of her life, Marietta has strong connections, including with business owners, captains of industry, senior public servants as well as state/territory and federal politicians, including Prime Ministers.

What brings Marietta to her new career chapter in recruitment?

“I wanted a role in which I could apply all my skills and energy,” says Marietta. “Recruitment is a perfect match. We’re dealing with people’s lives, helping them to progress, grow and reach their goals. That includes organisations wanting candidates that match their culture and candidates looking for a fabulous job.”

Ashlee Marques» Recruitment Support, Business Support

Ashlee handles a wide range of Recruitment Support responsibilities as a member of the face2face Recruitment Business Support team. Before joining face2face, she gained experience in the industry, working for a large recruitment agency. Throughout her career Ashlee has also built extensive skills in customer service and in the office assistance environment.

Ashlee, who was born and raised in Canberra, is now studying for her Bachelor of Communications.

What makes Ashlee so passionate about helping people through face2face Recruitment?

“Being rewarded by conducting candidate searches, building relationships and supporting Account Managers in every way I can to get the job done,” says Ashlee.

Tony Sapsford » Recruitment Support, Business Support

Tony Sapsford

Tony operates in Recruitment Support, Business Support, at face2face Recruitment where he contributes to the high-performing team by applying his problem-solving skills, ability to juggle multiple priorities and attention to detail. He has worked on both sides of the employment fence—in a recruitment role and as an employment consultant.

Before joining face2face, Tony built skills in the fields of education, research, customer service and administration. He is expert at identifying employer and jobseeker needs and providing tailored service.

Tony is solutions focused. He gets a buzz out of solving problems, and developing new workplace processes.

What motivates Tony to work in recruitment?

“I understand the unique challenges and obstacles jobseekers face in the modern employment world,” says Tony. “Helping them seek meaningful opportunities and guiding them to meet the expectations of potential employers is incredibly rewarding.”.

Vicki Ferrett » Recruitment Administration

Vicki Ferrett

Vicki is passionate about her role in recruitment administration, knowing she is supporting face2face Recruitment to do what it does best—match jobseekers to employer needs.

Throughout her career, Vicki has developed strong administration skills, including as an Executive Assistant in Defence. She’s also exercised these skills in a trade business and in hotel hospitality. At award-winning f2f, Vicki works quickly and efficiently in the fast-paced recruitment environment.

“I’m inspired by the f2f team,” says Vicki. “Everyone plays a valuable role in helping organisations find star employees and individuals find dream jobs. It’s rewarding to be part of this important process.”

Shakira Reinpacher » Senior Recruitment Consultant/Trainer

Shakira ReinpacherShakira has more than 10 years’ experience in the recruitment industry as a consultant, serving a wide range of Australian Government departments and private sector organisations. She has worked with bulk recruitment rounds, temporary assignments, non-ongoing placements and with graduate programs. Shakira has placed candidates in many areas, including policy, governance, administrative, executive assistant, help desk/service desk, call centre, communications, finance, research, library and records management.

Does Shakira love a challenge? You bet. She excels at matching people to positions.

‘This is so much more than just matching a resume against a job description,’ says Shakira. ‘For a placement to last, it’s essential to also ensure a cultural fit, personality fit and core values fit. I talk to candidates to discover their story. We all have a story and at face2face we take the time to find out what that is. Once we’ve uncovered the unique qualities and experience the candidate has to offer, it’s easier to find the right fit. This benefits both employer and candidate.’