Meet the face2face Team

Kate Prior » Director

Kate began to work in recruitment industry more than 30 years ago and quickly rose to become a senior consultant, working for large international firms. Highly motivated and a lateral thinker, Kate could see the recruitment industry slowly but surely becoming de-humanised and impersonal. The change drove Kate to open her own recruitment business in 2005. Even the name of the business—face2face—reflects Kate’s overriding business philosophy.

face2face grew quickly. We now have more than 200 employers on our books and more than 48,000 candidates on our database.

Throughout her career, Kate has personally placed more than 3,500 candidates in the right job. She has worked for hundreds of Australian Government/public sector, private sector and not-for-profit organisations. Kate has built a long list of loyal, satisfied employers, many of whom have provided face2face with repeat business. And she has a long list of happy candidates.

Kate’s knowledge of ICT recruitment is extensive. She has 30 years’ of ICT experience, including as a Director of an ICT professional services company and in ICT recruitment. Kate has personally placed 2,000 positions in the sector. If anyone understands the ICT market, it’s Kate.

face2face has gone from strength-to-strength with Kate’s drive, innovation, skills and knowledge. The agency won the prestigious National Recruitment Services Awards at the 2019 Australian Small Business Champion Awards (we won this award in 2010 also). for Recruitment Services. face2face also placed finalist at the 2019 Telstra Small Business Awards, Medium and Making Wave Category, ACT.

So what does Kate love most about recruitment? Identifying a candidate’s attributes, regardless of what they’ve included in their resume, and placing them in a rewarding position.

“Too many employers get caught up with written qualifications,” says Kate. “They unknowingly miss out on candidates who have the potential to add amazing value to the workplace. We work hard to uncover that potential and communicate it to employers so these opportunities aren’t missed.”

Charlene Gardiner » Finance and Payroll Manager

Charlene Gardiner, our Finance Manager, has a strong background in finance, professional services and recruitment. She initially joined the team to provide support to our ICT recruitment specialists and has since built a wealth of knowledge about our business and the industry, including in the finance arena.

Passionate about numbers and figures, Charlene is armed with excellent attention to detail and time management skills. She ensures our finance process runs smoothly and efficiently. Charlene is also dedicated to getting everything done right the first time, and always  on time.

Nicknamed ‘The Oracle’, what does Charlene love most about her position at face2face?

“Streamlining processes, developing tools and going all out to make it happen,” says Charlene. “Whatever it takes to make life better for employers and job seekers.”

Marietta Rudolf » Recruitment Solutions Manager

Marietta is dedicated, professional and focused on outstanding customer service. Drawing on 16 years’ experience in customer-centric roles in high-profile positions across diverse sectors including business, media, politics, high-end retail, tourism, and hospitality.

During her time with f2f Marietta has honed a sincere commitment to managing people and supporting organisation’s human capital needs. Marietta is experienced in providing organisations with Scribes and Independent Panel Members. Her extensive knowledge in running merit based selection processes ensures that Marietta can provide organisations with relevant guidance and information.

A lifelong advocate of diversity and inclusion Marietta leverages exceptional interpersonal communications with people from diverse backgrounds She consistently receives glowing reviews for her attentive service and detailed approach.

What drove Marietta to accept her position at f2f?

“Starting a new career was daunting, but the opportunity to build on my skills in the dynamic and fast-paced recruitment environment appealed,” says Marietta. “I’ve found my new passion.”

Vicki Ferrett » Recruitment Solutions Support

Vicki Ferrett

Vicki is passionate about her roles in recruitment administration, recruitment services and scribing. At award-winning face2face Recruitment, Vicki’s professionalism, attention to detail and reassuring demeanour adds tremendous value.

Throughout her career, Vicki has developed strong administration skills, including as an Executive Assistant in Defence. She works quickly and efficiently in the fast-paced recruitment environment at face2face. With scribing, Vicki leverages her skills to support the Scribe Manager and ensure seamless delivery.

“Scribing is an inspirational service,” says Vicki. “It plays a key role in helping employees find star talent and candidates find dream jobs. It’s a privilege to be part of such an important process.”

Lisa Whitehorn » Account Manager, ICT

Lisa Whitehorn

Lisa brings extensive experience and knowledge to face2face’s ICT team from her various ICT Project and Service Management roles in both government and the private sectors. Her professional background is backed by a combined Bachelor of Arts/Science specialising in Psychology.

With a strong commitment to delivering quality recruitment solutions, Lisa exceeds expectations by meeting candidate and client requirements through high levels of precision and detail.

What inspires Lisa in recruitment?

“Understanding the needs of clients and candidates, establishing strong working relationships and finding the perfect match,” she says.

Prajjwal K C » Account Manager, ICT

Prajjwal K C

Prajjwal has a Master’s Degree in Information Technology (Business Analyst and IT Management). At face2face Recruitment, he is a Account Manager on the fast-paced ICT team, applying his technical and specialist knowledge.

Strengths include customer service, attention to detail and a solution-driven approach. Prajjwal is passionate about achieving recruitment results in ICT and backs his professional approach with detailed administration skills.

What inspires Prajjwal?

“It’s rewarding to put my knowledge and dedication to customer service to great use, for the success of jobseekers, contractors and employers,” says Prajjwal.

Jessica Clarke » Senior Recruitment Support, ICT

Jessica Clarke

Jessica, a passionate, dedicated and committed professional, embraces her role at face2face Recruitment as a productive member of the dedicated ICT team. Enthusiastic about connecting talented individuals with the right opportunities, Jessica makes a meaningful impact in ICT Recruitment Support.

Jessica’s expertise covers onboarding, compliance, and contract management. She works diligently so all processes are executed seamlessly, and in line with industry regulations, to mitigate risks and guarantee smooth onboarding for employees and employers.

Thriving in fast-paced environments, Jessica seizes challenges and embraces opportunities to be a reliable resource for colleagues and clients alike.

What motivates Jessica in recruitment?

“I’m driven to deliver exceptional results and being a valuable asset to the recruitment team dedicated to the complex and dynamic ICT industry,” says Jessica.

Carolyn Andreae » Senior Account Manager, Business Support

Carolyn Andreae

Carolyn is a highly experienced recruiter who has placed jobseekers in rewarding positions and filled employers’ need for quality talent since 2002. She is a Senior Account Manager in the Business Support Team at busy face2face Recruitment.

With recruitment experience in the public, private and not-for-profit sectors, there is no industry Carolyn hasn’t recruited for.

Carolyn returns to f2f after working as HR Manager and Operations Manager for a reputable not-for-profit organisation operating in the health sector. She also ran her own recruitment agency for approximately 10 years.

With a Diploma in Business Management (Human Resource Management), Carolyn is methodical, thorough and detailed with all aspects of recruitment. She is studying an Advanced Diploma in Business Management.

What motivates Carolyn in the world of recruitment?

“Building and maintaining strong relationships with clients and jobseekers, so I understand their needs and deliver both parties the best outcomes,” says Carolyn.

Tony Sapsford » Senior Account Manager, Business Support

Tony Sapsford

Tony operates in Account Management, Business Support, at face2face Recruitment where he contributes to the high-performing team by applying his problem-solving skills, ability to juggle multiple priorities and attention to detail. He has worked on both sides of the employment fence—in a recruitment role and as an employment consultant.

Before joining face2face, Tony built skills in the fields of education, research, customer service and administration. He is expert at identifying employer and jobseeker needs and providing tailored service.

Tony is solutions focused. He gets a buzz out of solving problems, and developing new workplace processes.

What motivates Tony to work in recruitment?

“I understand the unique challenges and obstacles jobseekers face in the modern employment world,” says Tony. “Helping them seek meaningful opportunities and guiding them to meet the expectations of potential employers is incredibly rewarding.”.

Dylan Macleod » Senior Account Manager, Business Support

Dylan Macleod

Specialising in government recruitment, Dylan is a highly developed, outcome-focused consultant, passionate about building strong working relationships and partnering with organisations to achieve their business objectives. At face2face Recruitment, Dylan leverages his extensive experience as a recruitment consultant and senior account manager to work collaboratively with employers to gain an in-depth understanding of their needs. He then sets to work sourcing talent for those needs.

Before recruitment, Dylan was a General Manager of an ICT training company for 11 years. As the external face, Dylan developed strong relationships and people-engagement skills. He created and provided solution-based results for the Australian Government and state and territory government departments. He also achieved this for large private sector corporations and small business clients.

Dylan brings to the recruitment world a passion for people, relationships, and personable, excellent service — all essential attributes when finding employers quality staff and candidates valuable roles.

“Being able to recognise the differences of every one of us is hugely important.” says Dylan. “So too is understanding diversity, which helps build rapport, better communication and trust.”

Emma Pointon » Account Manager, Business Support

Emma Pointon

With excellent time management and coordination skills, Emma Pointon is a perfect match for her Account Manager role at face2face.

Emma loves working with people and applies her excellent customer service skills to the hectic world of recruitment. She thrives on helping jobseekers find stimulating positions and employers secure the best talent for the role at hand.

Why is Emma so passionate about recruitment?

“It’s a real buzz to secure the right skills for the right position,” says Emma. “This helps organisations be the best they can be.”

Jessica O’Sullivan » Recruitment and Project Support Officer, Business Support

Jessica O’Sullivan

Jessica is a passionate professional who takes pride in helping jobseekers reach their goals, especially those wanting to pursue a major career change or win their dream role.

Process driven and highly organised, Jessica supports those looking for work on all levels, without missing a beat. She shares knowledge, provides advice and leverages her strong customer service skills.

Experienced in running end to end services (e2e) for face2face, Jessica works alongside the scribe desk to coordinate a variety of highly complex recruitment services.

Jessica knows what it’s like to pivot to a new career, having come to award-winning face2face from being a caring Practice Manager and Head Nurse at a fast-paced, busy veterinary hospital.

“Nothing gives me greater satisfaction than working on an energetic team devoted to matching jobseekers to employer needs,” says Jessica.

Emma Kearney » Senior Recruitment Support, Business Support

Emma KearneyWith formal qualifications in Business Administration and Business, as well as six years’ experience in financial services, Emma knows a thing or two about client service and the importance of a detailed, accurate approach. She leverages these and other skills in her role in Business Support, Recruitment Support, at award-winning face2face Recruitment.

Proven strengths in establishing strong relationships for exemplary client experience inspired Emma to start a new career chapter in the fast-paced recruitment industry.

Emma is a strong multi-tasker in high-pressure environments, key attributes at f2f where multiple steps must be completed on time to match jobseekers with employers.

Why did Emma join f2f?

“f2f’s business values align with my personal values, which is a major motivator,” says Emma. “It’s rewarding working in a company that cares about people.”

Urvish Kahar » Senior Recruitment Support, Business Support

Urvish Kahar

Urvish’s education includes a Master’s Degree in Human Resource Development and several professional recruitment certificates. An experienced recruiter with more than 5 years in the industry – nationally and internationally – Urvish now focuses on Business Support roles at award-winning face2face Recruitment.

As Senior Recruitment Support, Urvish applies his deep understanding of Australia’s complex job market (public and private sectors). A lateral thinker and problem-solver, Urvish works with passion to support candidates to land their dream roles. In doing so, he proactively provides candidates with valuable career guidance and pinpoints diverse opportunities.

Urvish excels in building relationships and connecting with candidates at all levels and across all industries. He gets a buzz out of meeting such diverse talent.

Resilient, positive and customer-focused, Urvish is also dedicated to continual professional development. He holds a Bachelor of Commerce (B.Com) and a Master’s Degree in Supply Chain Management and Project Management.

“I find immense fulfillment in helping candidates secure positions that suit their skills and personalities,’ says Urvish. ‘It’s a joy to help every candidate shape their future.”

Jennifer Bradbery » Senior Recruitment Support, Business Support

Jennifer Bradbery

With extensive experience in customer service, including in the dynamic hospitality industry, Jennifer is applying multiple skills to award-winning face2face Recruitment in Recruitment Support.

Switching career paths was a natural progression for Jennifer who is accustomed to working in fast-paced industries where change is constant. With recruitment, Jennifer leverages strong team player skills, attention to detail, inspiration and initiative.

What energises Jennifer most about recruitment?

“The satisfaction of seeing a role come in and then supporting face2face to find the best candidate for that role,” says Jennifer. “The candidate is thrilled with their new position and employers excited about securing the best candidate.”

Ana Hicks-Clarke » Recruitment Support, Business Support

Ana Hicks-Clarke

Ana is a customer service superstar who brings 10 years’ experience gained in the competitive and demanding hospitality industry to the face2face Recruitment Business Support team. With high-quality customer service skills, Ana thrives in her Recruitment Support role, helping candidates discover their potential when searching for their dream job.

At face2face, Ana executes her multi-tasking and training skills to complete the many steps involved in recruitment. She continues building her knowledge and refine capabilities through her Business Administration studies.

Ana, with a bubbly personality and positive attitude, is an energetic member of the face2face team.

What inspired Ana to make the career change to recruitment?

“I thrive on working with a dynamic team that is passionate about matching candidates to positions,” says Ana. “A successful match is rewarding for everyone involved.”

Bella Evans » Recruitment Support, Business Support

Bella Evans

Bella expanded her professional horizon when she joined face2face Recruitment in her role as Recruitment Support. After five years refining her administrative skills in diverse roles, Bella joined the fast-paced world of recruitment, embracing new challenges and applying her problem-solving skills.

Positive and caring, Bella supports f2f recruiters on multiple levels, so the team achieves its goal of matching candidates to rewarding positions. Bella’s stakeholder, communication and customer service strengths contribute to her success.

Why did Bella join recruitment?

“I wanted to use my skill set to help candidates but, just as importantly, the f2f team as we work together to fill as many positions as possible,” says Bella. “It’s rewarding to make a positive impact on people’s lives.”

Cathy Benson » Payroll and Administration

Cathy Benson

With more than 20 years’ experience in administration support, Cathy has embraced the high-energy world of recruitment at award-winning face2face Recruitment. Cathy is in Payroll and Administration, thriving on doing all she can to ensure matters run smoothly.

Cathy has worked as administrative assistant in large organisations with a strong focus on quality customer service.

Why is Cathy so passionate about her new career in recruitment?

“I’m motivated by working in productive teams that share a common goal of helping others,” Cathy says.

Jonathon Davies » Reception and Administration

Jonathon Davies

Jonathon is a customer-focused professional with diverse experience, including in the Australian Government. At face2face, Jonathon is a friendly, accommodating and helpful Reception and Administration support person.

With over 7 years of customer service roles, including in fast-paced, busy environments, Jonathon developed excellent attention to detail. He applies this strength when assisting the face2face Recruitment team to do what they do best – meet employer needs by sourcing the best quality talent.

Jonathon’s experience at a conveyancing firm taught him the importance of being super detailed and working efficiently but without compromise. He managed a workload of up to 50 active files simultaneously, triaging priorities to meet strict deadlines.

At the Australian Government Solicitor, Jonathon supported up to 4 lawyers at a time, with travel, accommodation, file management, data management and financial requirements.

Jonathon’s extensive hospitality experience taught him the importance of high-quality customer relations and service.

“At face2face, I thrive on learning and growing in the recruitment field, in a company that cares about its staff and with a team that cares about employers and those seeing career opportunities,” says Jonathon.