• face2face Recruitment reference #11887
  • This is a 12 month contract plus extensions
  • Penrith location
  • Australian Citizen with a Baseline clearance

About the Role:

Our Federal Government client is seeking an energetic and driven Account Manager to work in a high performing, fast paced agile culture.

The Account Manager will have experience in leading, influencing and delivering on projects and business outcomes in a digital and commercial environment.

This role will:

  • Work collaboratively with internal and external stakeholders to drive improvements, adoption and continued use of the clients digital wholesale services channels
  • Manage the strategic and operational relationship with a wide range of digital service providers
  • Scan the environment and gather intelligence on current and emerging trends
  • Identify and resolve complex problems using knowledge, expertise and networks
  • Support the implementation of security requirements across the digital ecosystem through the provision of expert advice and guidance
  • Demonstrate alignment to our cultural traits:
  • Consult, collaborate and adopt a partnership approach with internal and external clients and stakeholders to achieve results
  • Put clients, external and internal, at the centre of everything they do
  • Take ownership, exercise judgment and make reasonable decisions
  • Work in a flexible environment and adapt to meet immediate and future challenges
  • Serve the community by being passionate, committed, professional, energetic and determined in everything they do.

The successful the Account Manager must have:

  • Highly developed verbal, written, listening and facilitation skills, including the ability to tailor communication style and delivery to any given audience
  • Demonstrated experience in negotiation and relationship management with internal and external stakeholders, including Executives and Digital Service Providers
  • Proven ability to lead teams to contribute to the design, build, governance and implementation of projects and effective solutions
  • Demonstrated ability to provide constructive and regular feedback, guide and mentor others
  • Demonstrated ability to coordinate and prepare presentations and reports for senior portfolio managers and executives
  • Demonstrated ability to guide and inform the clients committee decision-making by providing expert advice and using a high level of influence on complex issues

Technical Experience

  • Expertise in software development life cycle, IT security controls and standard business reporting
  • Demonstrated knowledge of the commercial and operating environment of digital service providers and the ATO’s digital wholesale service offerings
  • Previous experience working within an IT business analysis and project management environment and documentation
  • Highly desirable – experience with XML and XBRL coding (Business Reporting Standard).

Australian Citizens with a Baseline clearance due to the nature of the role.


If you would like to know more about this role and  a confidential discussion, please contact Shannon at face2face Recruitment: Shannon@f2frecruitment.com.au / 02 6199 5750